Terms and Conditions of Use for GREEN INVEST Application
Official Terms and Conditions of Use for Customers using GREEN INVEST services & application — GREENROOF Vietnam Co., Ltd.
1 GENERAL PROVISIONS
Introduction:
This Application is developed and operated by GREENROOF VIETNAM COMPANY LIMITED. It serves all Customers who wish to access and utilize the services provided by us.
The Application is a pioneering platform in Vietnam offering leasing, installation, and installment solutions for rooftop solar energy systems and BESS for factories, commercial entities, organizations, and individuals. Guided by the philosophy "Leave the world better than we found it", GREEN ROOF specializes in providing clean, efficient, and cost-effective energy solutions that help Customers reduce electricity expenses while actively protecting the environment.
Definitions and Interpretations:
In these Terms and Conditions of Use, the following terms shall have the meanings set forth below:
| Term / Phrase | Definition & Explanation |
|---|---|
| “GREEN INVEST Application” | Means the Application owned, developed, and operated by GREENROOF VIETNAM COMPANY LIMITED for Customers. |
| “GREEN ROOF” or “We” | Means GREENROOF VIETNAM COMPANY LIMITED, with enterprise code 0110429218, operating since July 26, 2023. |
| “RTS System” | Means Rooftop Solar System. |
| “BESS” | Means Battery Energy Storage System. |
| “Terms of Use” | Means the Terms and Conditions of Use for the GREEN INVEST Application. |
| “Customer” | Means any individual or organization desiring to use rooftop solar energy that accesses, registers for, or uses the Application. |
| “Service” | Means the design, procurement, and construction services for RTS Systems and the leasing services for RTS Systems and BESS provided by GREEN ROOF through the Application. |
| “MOU” | Means Memorandum of Understanding. |
General Agreement:
- The exchange of information, ordering, and service booking on the Application are conducted publicly and transparently to ensure the rights of the Customer.
- Before registering for a Service, the Customer commits to having read, fully understood, and agreed to these Terms of Use as well as the specific policies applicable to each type of goods and services selected by the Customer.
- The Customer understands and agrees that these Terms of Use may be amended from time to time and shall be notified to the Customer via GREEN ROOF's trading channels before taking effect. Such amendments and their effective dates will be updated and listed on GREEN ROOF's trading channels and other official platforms.
- GREEN ROOF reserves the right to change or adjust any provisions in these Terms of Use and will publicly notify Customers. The Customer's continued use of the Application following the notification period of any such amendments or additions shall constitute the Customer's acceptance of those changes.
Rights and Obligations of the Customer:
Rights of the Customer:
Customers using the GREEN INVEST Application have the following rights:
- To change registered account holder information (excluding registered phone number and email) and request password resets;
- To discontinue using the Application, including if the Customer disagrees with any amendments or additions proposed by GREEN ROOF;
- To be guided on how to use the Application to order goods or book services;
- To request GREEN ROOF to provide information regarding the Services;
- To have complaints received, addressed, and responded to;
- Other rights prescribed by law and the Contract signed between GREEN ROOF and the Customer.
Obligations of the Customer:
Customers using the GREEN INVEST Application have the following obligations:
- To thoroughly understand the information regarding the goods, services, pricing, regulations, and policies related to the selected product before placing an order;
- To be responsible for the accuracy and truthfulness of the information provided when conducting transactions on the Application;
- To be responsible for the security and safekeeping of the login name and password of this Application Account. GREEN ROOF shall not be liable to the Customer or any third party for any damages arising from the Customer disclosing their password and login name;
- To comply with the provisions of these Terms of Use and the general and specific policies for each GREEN ROOF product;
- To immediately notify GREEN ROOF's Customer Care via hotline/email regarding any complaints about Services on the application.
Rights and Obligations of GREEN ROOF:
Rights of GREEN ROOF:
Under these Terms of Use, GREEN ROOF has the right:
- To request the Customer to provide complete and necessary information and documents to facilitate the provision of goods and services;
- To formulate, amend, and supplement these Terms of Use and policies relating to Products provided by GREEN ROOF at any time in accordance with legal regulations;
- To refuse to provide Products to a Customer if GREEN ROOF has grounds to believe the Customer's registration information is fraudulent or forged, or upon a written request from competent state authorities;
- To access, collect, and use Customer information in accordance with the purposes stipulated in the Privacy Policy;
- If GREEN ROOF has grounds to determine that a Customer is exploiting, profiteering from, or abusing promotional programs, preferential policies, or user support, We reserve the right to suspend or terminate such programs and support for the relevant Customer(s) and take necessary measures to recover any funds, incentives, or benefits that the relevant Customer has received. If the conduct indicates a violation of law, GREEN ROOF will report and cooperate with competent state authorities for resolution according to law;
- Other rights prescribed by law.
Obligations of GREEN ROOF:
GREEN ROOF has the following obligations:
- To secure the information provided by the Customer in accordance with the law and the Privacy Policy;
- To ensure the Services provided on the Application comply with legal regulations;
- To be responsible for the development and operation of the Application;
- To coordinate with partners in building the service system and utility tools to serve transactions between participating members and users on the Application;
- To maintain the stable operation of the Application and promptly resolve technical issues, software bugs, internet transmission errors, and personnel issues within reasonable scope and capacity.
Contact Information:
GREEN ROOF always listens to and values feedback from our Customers. For any comments or feedback, please contact our hotline at 0847599599 or email: info@greenroof.vn
2 APPLICATION USAGE PROCEDURE
For Rooftop Solar or BESS Installation Services:
When there is a need for installation or leasing, the Customer shall follow this procedure:
Registration & Account Creation
Access the website https://greenroof.vn/ or install the Application to register an account.
Product Category Selection
The Customer selects the RTS System or BESS product.
Information Provision & Solution Configuration
The Customer selects the Leasing or Installment method and enters necessary information including: Average monthly electricity bill; installation address; monthly electricity usage percentage (%), Minimum consumption commitment ratio (%), Type of electricity used, Current EVN purchasing voltage level, Total transformer capacity, Minimum peak hour consumption capacity, Maximum off-peak hour consumption capacity, Number of rest days, number of power outage hours, etc.
Send Field Survey Request
The Customer requests an on-site survey by entering information: full name, installation address, phone number, and email.
Technical Survey & Official Quotation
A technician confirms the survey schedule, conducts the survey at the installation site, and provides an accurate quotation.
eKYC Authentication & MOU Signing
The Customer signs the MOU on the GREEN INVEST application; the customer must undergo electronic identity verification (eKYC) to sign the MOU.
Payment Regulations:
The Customer shall pay GREEN ROOF the relevant costs corresponding to the registered service as follows:
For RTS System and BESS Installation Services:
If the Customer chooses the installment payment method, please comply with the Credit Card Installment Policy or other methods issued by GREEN ROOF and its financial partners.
For RTS System and BESS Leasing Services:
The Customer pays the monthly RTS System rental fee to GREEN ROOF via the Customer's Credit Card.
3 WARRANTY POLICY
Warranty Period:
GREEN ROOF will conduct warranty services and complete repairs within a reasonable timeframe, not exceeding 10 (ten) days (excluding holidays, Tet, Saturdays, and Sundays) from the time of receiving the Customer's notification (via text/email/SMS) regarding construction/installation defects. If the materials have manufacturer defects, the repair completion timeframe will apply according to the manufacturer's warranty policy. The warranty periods for components of the RTS System are as follows:
| Component | Warranty Period |
|---|---|
| Solar Panels | The physical warranty period is 12 (twelve) years for material and technical defects from the manufacturer, and the performance warranty period is 30 (thirty) years from the date GREEN ROOF receives the full delivery. |
| Grid-tie Inverter | The warranty period is 05 (five) years for manufacturer defects from the date both parties sign the system handover and commissioning report. |
| Integrated Electrical Cabinet | The warranty period is 12 months for manufacturer defects from the date of commissioning. |
| Monitoring Equipment | The warranty period is 12 months for manufacturer defects from the date of commissioning. |
| Other Warranties | An additional 3-month warranty applies for Customers under promotional policies. |
The warranty policy may be updated and amended by GREEN ROOF and the equipment and material manufacturers from time to time.
Warranty Costs:
During the equipment warranty period, GREEN ROOF bears all equipment warranty costs if the equipment fails due to a manufacturer defect. In other cases, GREEN ROOF is obligated to assist the Customer in repairing the equipment, and the Customer shall bear the cost of such repairs.
Exclusions from Warranty:
GREEN ROOF will not perform warranty services if any of the following events occur:
- The Customer fails to follow technical instructions during the operation and storage of the equipment;
- The Customer arbitrarily dismantles or alters the internal structure of the equipment;
- The equipment shows signs of human sabotage;
- The Customer allows chemicals to spill into the electrical cabinet;
- Force majeure events as prescribed by law.
4 PRIVACY POLICY
GREEN ROOF understands the value of the personal data provided by Customers and commits that the management, protection, and processing of this information will be carried out strictly and appropriately. This privacy policy is designed to provide an overview of how GREEN ROOF collects, uses, discloses, and processes Customer personal data via the Application, both currently and in the future. Furthermore, GREEN ROOF is always ready to assist Customers in the decision-making process regarding the provision of personal information. Please carefully read the content below to understand the terms.
Information Collected:
- When the Customer accesses, registers for purchases, or uses certain services on the Application, the Customer may be asked to provide personal information such as full name, phone number, email, address, etc. This information must be accurate and lawful under current regulations. GREEN ROOF is not responsible for any legal consequences arising from inaccurate information provided by the Customer.
- Additionally, GREEN ROOF may collect data related to Customer visits, including the number of pages viewed, the number of links clicked, and other data relevant to the connection to the Application. We also collect information regarding the source of access to the Application from the Customer.
- The Customer's personal data will be stored until there is a request for deletion from the Customer or when the Customer logs in to perform a cancellation action. In all cases, personal information will always be secured on GREEN ROOF's servers.
Scope of Using Customer Information:
Personal information provided by the Customer will be collected and used according to the purposes stated in this Privacy Policy, ensuring compliance with current regulations. Specifically:
- To support the Customer when using GREEN ROOF's services.
- To answer inquiries and provide technical support when necessary.
- To directly contact the Customer through methods such as order notifications, thank you letters, and technical and security updates. Customers may also periodically receive newsletters updating information about new products, services, or upcoming events.
- To share information with third-party units such as construction partners/technicians for site surveys, transportation, delivery, and Banks for installment purposes.
- To conduct promotional and commercial activities related to GREEN ROOF's products and services.
5 COMPLAINT RESOLUTION PROCEDURE
The procedure for resolving Customer complaints on the Application is as follows:
The Customer reports existing issues to GREEN ROOF through one of the following channels:
- Contact the hotline at 0847599599. Support hours are from 08:00 to 19:00 daily, including Saturdays, Sundays, and holidays. Customers contacting after 19:00 will be contacted back by GREEN ROOF after 08:00 the following day.
- Message directly with GREEN ROOF's Customer Care department during office hours from 08:00 to 17:30 from Monday to Friday.
- Send a message via GREEN ROOF's email at info@greenroof.vn on weekdays.
GREEN ROOF receives the request and forwards it to the technical department for inspection and handling. Processing is carried out from Monday to Friday every week (excluding weekends and other holidays prescribed by law). If a Customer files a report on a weekend or holiday, the request receipt time is calculated from the next day following the last day of that weekend or holiday.
GREEN ROOF notifies the Customer of the complaint resolution results within a maximum of 07 (seven) working days. In cases where the violation requires verification, the maximum notification time for the resolution result shall not exceed 15 (fifteen) working days.
6 ENFORCEMENT PROVISIONS
- The Customer has read and fully understands their rights and obligations, agrees to, and commits to strictly complying with the Application's Terms of Use. For matters not covered in these Terms of Use, the Parties agree to execute them in accordance with legal regulations, guidelines from competent State authorities, and agreements between the Customer and GREEN ROOF.
- These Terms of Use are interpreted and governed in accordance with the laws of Vietnam. If a dispute arises during implementation, the Parties will actively resolve it in a spirit of cooperation and goodwill. If the dispute cannot be resolved, either Party has the right to request the Vietnam International Arbitration Centre (VIAC) adjacent to the Vietnam Chamber of Commerce and Industry to resolve it in accordance with the Centre's rules of procedure.
- GREEN ROOF strictly prohibits the copying and use of the contents of these Terms in any form.